Refund policy

Returns Policy

We understand that you may need to return an item to us. South West Leisure Spares offer a quick and easy returns process. Please be aware we can't process any return or exchange if you have not provided your invoice number.

Refund Policy

If you're not completely satisfied with your order, you can return it to us within 14 days of receipt via Royal Mail. Though please note that we charge £3 for returns that are not faulty and the £3 will be deducted from your refund. Only damaged parts will have a full refund and return postage paid for.

Bumper and Skirt Return Charges: Please note that there is a £50 charge for any bumpers or skirts that are unwanted and returned to us. This fee will be deducted from your refund.

Please check your part for damages as soon as you receive it. All goods retuned must be in new condition without any damages unless stated otherwise and must be fit for resale.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

Once approved, we will initiate a refund to your original method of payment.

Please Note: Only non-damaged parts will be eligible for a full refund.

Your item must be returned in it’s original packaging.

Damages, shortages & incorrect items must be reported within 48 hours of you receiving order, otherwise no claim will be considered by us or the carrier. Special/bespoke orders cannot be cancelled or refunded once ordered, as these parts are being made to order and have to be paid for.

It is your responsibility to check the delivery has not been damaged in transit. If it is damaged please refuse delivery or make sure it is noted on confirmation of delivery before you sign. Please notify us within 48 hours or your claim will not be valid.

For items that have been delivered by Royal Mail please use this link to arrange a collection: RM Returns

For larger items that have been delivered by FedEx or an alternative courier please contact info@southwestleisurespares.co.uk to arrange a return and collection.

Please return any unwanted or damaged parts to:

South West Leisure Spares,
Unit 1 Southfields Enterprise Park,
Jordans Road,
Ilminster,
Somerset

TA19 9FF